What types of information do we collect?
Account & Identity Information
When you register with cc999, we collect your name, date of birth, email address, and mobile number. This information is used to verify your account and provide you with our services. Date of birth is mandatory to confirm age verification as required in Bangladesh. We only collect information that is necessary to operate our services — no unnecessary or excessive personal data is gathered.
Device & Browser Information
When you use the cc999 platform, certain information may be collected automatically — including your device type, operating system, browser type and version, and IP address. This data is used for troubleshooting, service improvement, and security monitoring. Mobile app users may have additional device identifiers collected, but solely to ensure the security and functionality of the platform. This information is never sold to third parties for marketing purposes.
Local Payment & Financial Information
Information required to process transactions via mobile banking services commonly used in Bangladesh (such as bKash, Nagad, and Rocket) and bank transfers is collected. We do not store full bank account numbers or card numbers — only the reference information needed to verify a transaction. All financial transactions are conducted in BDT (Bangladeshi Taka), and related data is stored using encryption. Payment information is used solely for fraud prevention and account verification.
Platform Usage Information
Usage data — such as which games you play, which sports events you bet on, and how much time you spend on the platform — is collected to improve service quality. By analyzing this data, we can deliver a better, more personalized experience. This usage information is not used to identify you personally; it is analyzed in aggregate. It is also used to detect unusual activity patterns as part of our responsible gaming commitment.